PRIVACY POLICY

Last updated: January 9, 2025

This privacy notice for Flipwave ("we," "us," or "our") describes how and why we collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at https://flipwave.io or any website of ours that links to this privacy notice;
  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at sergio@flipwave.io.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice. For full details, read the sections below.

  • What personal information do we process? Personal information depends on how you interact with our Services.
  • Do we process any sensitive personal information? We do not process sensitive personal information.
  • Do we receive any information from third parties? Yes, we may receive information from public databases, marketing partners, and social media platforms.
  • How do we process your information? To provide, improve, and administer our Services, communicate with you, and comply with legal requirements.
  • How do we use tracking data? We may process UTM parameters and user interactions for internal marketing purposes.
  • How do we keep your information safe? We have organizational and technical measures to protect your information.
  • What are your rights? Depending on your location, you may have certain rights regarding your personal information.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. UTM TRACKING AND MARKETING DATA
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. HOW DO WE KEEP YOUR INFORMATION SAFE?
  6. WHAT ARE YOUR PRIVACY RIGHTS?
  7. CONTROLS FOR DO-NOT-TRACK FEATURES
  8. DO WE MAKE UPDATES TO THIS NOTICE?
  9. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in our products, or otherwise contact us.

  • Names
  • Email addresses
  • Phone numbers
  • Contact preferences
  • User IDs (e.g., UTM-based identifiers)
  • Billing information for purchases

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, and comply with the law.

  • To deliver and facilitate the delivery of services.
  • To respond to user inquiries or offer support.
  • To send marketing and promotional communications (opt-out options are provided).
  • To evaluate and improve our Services, products, and marketing efforts.
  • To comply with our legal obligations.

3. UTM TRACKING AND MARKETING DATA

In Short: We track user interactions with our links and use this data for internal marketing purposes only.

What is UTM Tracking?

UTM parameters (e.g., `utm_source`, `utm_campaign`) are captured to analyze user engagement and marketing campaign effectiveness.

What Information Do We Collect Through UTM Tracking?

  • UTM parameters (e.g., `utm_source`, `utm_medium`, `utm_campaign`)
  • Timestamp of link click
  • Device and browser data
  • User ID or unique identifier (if applicable)

How Is This Data Used?

  • Measuring the performance of campaigns.
  • Improving future marketing strategies.
  • Personalizing our services and communications.

Compliance Measures:

  • All UTM tracking data is logged in our internal customer relationship management (CRM) system (e.g., Airtable). This data helps us track link engagement and measure campaign effectiveness. The information is not shared with third parties.
  • Users can opt out of tracking by submitting a request via our opt-out form or contacting us directly.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information with service providers or in specific legal circumstances.

  • Service Providers: For analytics, data storage, or email services (e.g., Airtable, n8n).
  • Legal Authorities: When required to comply with legal obligations.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through technical and organizational security measures.

We have implemented appropriate and reasonable safeguards to secure your personal information. However, no data transmission over the internet can be guaranteed to be 100% secure.

6. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

  • Opt-Out: Users can opt out of UTM tracking by submitting an opt-out request via our form or by contacting us.
  • Access and Deletion: You may request access to, correction of, or deletion of your personal information by contacting us.

7. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers include a Do-Not-Track ("DNT") feature. We do not currently respond to DNT signals but will update this notice if a standard is implemented.

8. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

9. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at sergio@flipwave.io or contact us at:

Flipwave
HC 30 BOX 36002
San Lorenzo, Puerto Rico 00754